Privacy Policy
Effective Date: 30/05/23
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Thank you for choosing ROHFIT, a wellness application ("App") owned and operated by PATHFINDER LP ("Company"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the ROHFIT App. We are committed to protecting your privacy and ensuring the security of your personal information. By using the ROHFIT App, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
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1.1 Personal Information: When you sign up for the ROHFIT App, we may collect certain personal information, including but not limited to your name, email address, date of birth, gender, and profile picture. We may also collect additional information such as your physical characteristics, health goals, fitness level, and dietary preferences if you choose to provide such information.
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1.2 Usage Information: We collect information about how you use the ROHFIT App, including your interactions with the features and content available on the App. This may include information such as your browsing history, search queries, user preferences, and the duration of your app sessions.
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1.3 Device Information: We may collect information about the device you use to access the ROHFIT App, including the device type, operating system, unique device identifiers, and mobile network information. This information helps us optimize and improve the App for different devices and platforms.
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1.4 Payment Information: If you make purchases within the ROHFIT App, we may collect certain payment information, such as your credit card details or other payment method information. However, we do not store this payment information on our servers. We rely on trusted third-party payment processors to handle your payment transactions securely.
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2. Use of Information
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2.1 Personalisation and Service Improvement: We use the information we collect to personalize your experience on the ROHFIT App and to provide you with tailored content, recommendations, and features. This includes analysing your personal information, usage patterns, and preferences to offer you relevant wellness resources, social media features, and learning opportunities.
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2.2 Communication: We may use your contact information, such as your email address, to communicate with you about important updates, changes to our services, and promotional offers related to the ROHFIT App. You have the option to opt-out of receiving marketing communications by following the instructions provided in those communications or by updating your preferences within the App.
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2.3 Aggregated Data: We may aggregate and anonymise the information collected from users to create statistical and analytical insights. These insights help us understand user trends, improve the App, and develop new features. Aggregated data does not identify individuals, and we may share such data with third parties for various purposes, including marketing and research.
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2.4 Legal Compliance and Protection: We may disclose your information to comply with applicable laws, regulations, or legal processes. We may also share your information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our Terms and Conditions or to protect the rights, property, or safety of our users or others.
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3. Data Security
We are committed to safeguarding your personal information and have implemented reasonable security measures to protect against unauthorised access, disclosure, alteration, or destruction of your information. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
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4. Third-Party Services and Links
The ROHFIT App may contain links to third-party websites, services, or applications that are not controlled or operated by us. This Privacy Policy does not apply to those third-party services, and we encourage you to review their privacy policies before providing any personal information to them. We are not responsible for the
privacy practices or content of third-party services.
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5. Children's Privacy
The ROHFIT App is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us, and we will promptly delete such information from our records.
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6. International Data Transfers
Your personal information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that are different from your country. By using the ROHFIT App, you consent to the transfer of your personal information to countries outside of your own.
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7. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes we make will be posted on this page with a revised "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
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8. Contact Us
If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at [contact email]. We will do our best to address your inquiry in a timely manner.
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By using the ROHFIT App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, disclosure, and retention of your personal information as described herein.
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Refund Policy
Last updated: May 19, 2023
The following Refund Policy outlines the terms and conditions governing refunds for the ROHFIT Application, By making any purchases of subscriptions or passes, you agree to adhere to this Refund Policy.
1. General Refund Policy
1.1. ROHFIT offers a 7-day refund policy for all purchases made through the application’s subscription portal, subject to the conditions mentioned in Section 2.
1.2. Refunds will be issued based on the original method of payment used during the purchase.
1.3. Refunds will be processed within 7-10 business days from the date the refund request is approved.
2. Eligibility for Refunds
2.1. To be eligible for a refund, you must submit a refund request within 10 days of the original purchase date. Refund requests made after this period will not be considered.
2.2. Refund requests can be made by contacting our support team at therohfit@gmail.com or through the App's customer support channels post the applications public release.
2.3. To process your refund request, we may require additional information, such as proof of purchase or transaction details. Failure to provide the necessary information may result in the denial of your refund request.
3. Non-Refundable Items and Services
3.1. The following items and services are non-refundable:
3.1.1. Used Course Bundles: Any purchases made in the form of Course Bundles once verified on the App's Interface, will be limited to the features of that respective bundle, and are non-refundable.
3.1.2. Third-Party Services: Any purchases or payments made for third-party services, including but not limited to advertising, promotions, or partnerships, made through the application’s interface channels are non-refundable.
3.1.3. Donations: Any voluntary donations made through the App are non-refundable.
4. Instamojo Payment Gateway
4.1. ROHFIT uses the Instamojo payment gateway for processing payments. The refund process for purchases made through Instamojo is subject to their refund policy and terms of service.
4.2. For refunds related to Instamojo payments, please refer to their refund policy or contact their customer support for assistance.
5. Disputes and Chargebacks
5.1. If you initiate a chargeback or dispute with your bank or payment provider, your access to the ROHFIT Application and its associated services may be temporarily suspended until the dispute is resolved.
5.2. We encourage you to reach out to our customer support team to resolve any issues or concerns before initiating a chargeback or dispute.
6. Modifications to the Refund Policy
6.1. The Company “PATHFINDER LP” reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Refund Policy on the ROHFIT Application or any other terms of communication used by the company which pertains to the application.
6.2. It is your responsibility to review the Refund Policy periodically. Continued use of the ROHFIT Application after any modifications to the Refund Policy constitutes your acceptance of the revised terms.
7. Contact Information
If you have any questions or need further assistance regarding this Refund Policy, please contact us at:
Email: therohfit@gmail.com
We strive to provide the best customer support and will do our best to address any concerns or issues promptly.
By using the ROHFIT application and making any purchases, you acknowledge and agree to this Refund Policy.